Cancellation, Returns & Refunds

BOLD CAVE wants customers to receive products in proper condition. Because perfumes are personal-use products and product integrity is important, returns are handled according to product condition, reason for the request and applicable consumer law.

You may request cancellation as soon as possible after placing an order by contacting contact@boldcave.com. Cancellation requests can generally be accepted only before the order has been processed or handed over for dispatch.

Provide your order number, name, registered phone/email and reason for cancellation. A cancellation is not confirmed until BOLD CAVE acknowledges it.

Once an order has been dispatched, cancellation may no longer be possible. Where cancellation cannot be stopped, the customer may follow the applicable return/refund process after delivery, subject to eligibility.

For Cash on Delivery orders, cancellation before dispatch may generally be accepted without a payment refund because no payment has been collected. Repeated cancellations or refusals may affect future COD eligibility.

If an approved cancellation relates to a prepaid order, the eligible refund will normally be initiated through the original payment method or another appropriate method. Bank/payment-provider processing times may vary.

We may cancel an order when a product is unavailable, a pricing/listing error occurs, payment is not successfully completed, fraud or misuse is reasonably suspected, delivery is unavailable, or another legitimate legal/operational reason applies. For prepaid orders cancelled by us, the eligible amount will be refunded.

If an order includes a free gift, bundle benefit or promotional discount, cancellation or partial cancellation may affect eligibility for that promotion.

Subject to verification and applicable law, we may accept a return, replacement or refund where a product is materially damaged in transit, leaking, defective, incorrect, materially different from the product ordered, or an item is missing from the shipment.

Contact us within 48 hours of delivery with the order number and clear photographs/video of the shipping package, product, shipping label and damage/leakage. Retain the product and original packaging until the claim is resolved.

If you receive the wrong product or an item is missing, contact us within 48 hours of delivery. After verification, we may arrange a replacement, refund or other appropriate resolution.

A customer simply disliking a fragrance, changing their mind, or finding that a fragrance smells different on their skin does not by itself establish that a product is defective. Opened or used perfume products may generally not be eligible for return on these grounds.

Where BOLD CAVE offers a voluntary return window for unopened products, the product must remain unused, sealed where applicable, in original packaging and in resalable condition. The applicable window and conditions will be communicated through the product offer, checkout information or support approval where such voluntary returns are available.

Unless otherwise required by law, returned products should be unused, undamaged by the customer, in original packaging, and accompanied by order details. Returns sent without prior approval may be refused.

Unless applicable law requires otherwise, returns may not be accepted for products that have been opened or used where the issue is only fragrance preference; products damaged after delivery by customer handling; products without required original packaging; unauthorised purchases; requests made outside the applicable return period; or products altered, refilled or tampered with.

If the issue is verified as a wrong product, transit damage, leakage or qualifying defect attributable to fulfilment, BOLD CAVE may arrange or reimburse reasonable return shipping as appropriate. For voluntary returns, where offered, return shipping may be borne by the customer.

Returned products or supporting evidence may be inspected before a final resolution. Depending on the circumstances, the resolution may be a replacement, refund, store credit or another remedy permitted by applicable law.

Approved refunds for prepaid orders will generally be initiated to the original payment method where technically possible. The time for funds to appear depends on the payment gateway, bank or financial institution. COD orders cannot be refunded to a payment method unless a payment was actually collected; an alternative refund method may be requested where appropriate.

Email contact@boldcave.com with your order number, customer name, registered phone/email, reason for the request, photographs/video where applicable, and any other information requested by our support team. Do not ship a product back until return instructions are provided.

Nothing in this policy is intended to waive, restrict or exclude any consumer rights, guarantees, remedies or statutory protections that cannot legally be waived or excluded.

BOLD CAVE

Legal Name: BOLD CAVE

Address: Mukundpur, Delhi - 110042, India

Email: contact@boldcave.com

Website: www.boldcave.com

Grievance Contact: BOLD CAVE

Grievance Email: contact@boldcave.com