Privacy Policy

Depending on how you use the Website, we may collect your name, email address, phone number, billing and delivery address, order and purchase details, customer-service communications, device/browser information, IP address, cookies and similar technical information, and other information you voluntarily provide.

We may use information to process and fulfil orders; arrange payment, shipping and delivery; communicate order updates; provide customer support; handle cancellations, returns and refunds; prevent fraud and misuse; improve our Website and products; administer promotions where applicable; send marketing communications where permitted; and comply with legal, tax, accounting and regulatory obligations.

Payments may be processed through third-party payment gateways. BOLD CAVE does not intentionally store complete card, UPI PIN, banking password or other sensitive payment credentials on its own servers.

The Website may use cookies, pixels and similar technologies for essential functionality, preferences, analytics, security and, where applicable, marketing.

Where permitted, we may send promotional communications by email, SMS, WhatsApp or similar channels. You may opt out of non-essential marketing communications at any time.

The Website is not intended for children to independently place purchases or knowingly provide personal information without appropriate involvement or authorization of a parent or guardian.

We may share information reasonably necessary with payment processors, courier and logistics partners including Delhivery where used for fulfilment, hosting and technology providers, analytics or marketing providers, customer-support providers, professional advisers, and government or law-enforcement authorities where required or permitted by law.

We do not sell personal information as a standalone commodity.

Subject to applicable law, you may have rights or choices regarding access, correction, deletion, consent and certain processing of your personal information. Requests may be submitted using the contact details below. We may need to verify your identity.

Subject to applicable law, you may request access to or information about your personal data, correction or update of inaccurate personal data, erasure or deletion of personal data, withdrawal of optional consent, grievance redressal, and nomination where applicable.

We retain information for as long as reasonably necessary for completing transactions, providing support, maintaining business and tax records, resolving disputes, preventing fraud and meeting legal obligations.

Deletion, erasure and withdrawal requests are handled subject to applicable legal and operational retention requirements. We may retain records where reasonably necessary for orders, tax/accounting, fraud prevention, dispute resolution, legal obligations or other permitted purposes.

Privacy, data-rights and grievance requests may be sent to contact@boldcave.com. We may ask you to verify your identity and provide order/account details so that we can handle the request safely.

We use reasonable technical and organisational safeguards appropriate to the nature of the information we process. However, no online transmission or storage system can be guaranteed to be completely secure.

The Website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and BOLD CAVE is not responsible for those practices.

We may update this Privacy Policy from time to time. The revised version will be posted on the Website with a new Last Updated date.

BOLD CAVE

Legal Name: BOLD CAVE

Address: Mukundpur, Delhi - 110042, India

Email: contact@boldcave.com

Website: www.boldcave.com

Grievance Contact: BOLD CAVE

Grievance Email: contact@boldcave.com

We will review privacy and grievance requests within a reasonable period in line with applicable law and the nature of the request.